eighteen, nonetheless I was subsequent up online and then I see that same purchase has never been shipped and it has a completely new shipping date of Nov 30, 2015, I instantly known as and was but on keep for twenty five minutes, then some a single response with an exceedingly unclear english accent and could not realize what he was saying, I ask to speak with a supervisor yet again a lady came on the internet and she said there is nothing she will be able to do for me I instructed her that I am traveling abroad on Nov 23 but she kept saying I could not allow you to, All things considered that waiting around I had to cancel my get. this was the worst ever working experience I've encountered with any on the net purchase. I used to be endeavoring to get in touch with the business COO. Stephen J. Felice but all over again couldn't get keep of any one.
The cell phone program and these individuals are the main issues your prospects, with troubles, are confronted with.
Afterwards this day, right after I reviewed the rates, I acquired again on line and chatted which has a gross sales individual named Ramon Alcala (chat transcripts attached to bottom of the grievance.) Mr. Alcala insisted he would deliver me a different estimate to the computer I wished to get. (we have been on chat for around two hours as I defined, intimately, what alterations I planned to make. Two hrs following we ended the chat I had not nonetheless received the revised duplicate with the quote. I bought again over the chat line and contacted salesman Peter D. who informed me there was no revise quotation. Unable to take care of the issue, I asked for to talk to some supervisor. I was handed above to Jeffrey C, who recognized himself being a supervisor. As I used to be about to close the chat as a result of non-motion, Mr. C informed me that Mr. Alcala claimed he experienced despatched me the revised quotation. (I had my e-mail open up at some time.) When Supervisor stated that to me, I received the intended revised estimate.
She made an effort to operate Along with the guarantee organization to no avail. She then purchased A further dell final yr and now features a components trouble. We are now trying to get the job done with dell technical aid to get labels to return for maintenance. We've been hoping for the best. I think after this she wil NEVER invest in A different solution once more.
After becoming juggled around I last but not least was routed to the proper Section I used to be informed they had no history of my notebook getting sent in for mend.
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After i go to check out I am staying charged $199.99 for that graphics amplifier. I went into chat with one individual and after that their supervisor. Equally were being idiots. They wanted to really know what I had configured rather than going to the web site that demonstrates I had been currently being charged for a thing that was speculated to be Absolutely free.
Sanjay as well as other workers (Dell) did not worth my time being a purchaser. Dell’s people did not show skill and expertise in addressing the problems the Venue Pro eight desk they manufacture present.
I told him (the technician) which i desired a new computer Trade or to return the computer and get my a reimbursement. He explained he would transfer me and he would send me an email of our discussion.
S.T. 1Y1RXQ1. This is great all is effective. Other than this comp eats or burns as a result of graphic cards. I feel I am focusing on #7 and The explanation for this prolonged post. Therre is a large interaction barrier concerning myself and also the lastest techs at Alienware. I can not manage to get them to be aware of its not a blue display screen error it a black display screen.
It's very sad that a purchaser must visit Serious lengths to fix their own individual computer since You can find no one at Dell that knows how to fix it. They may have produced guesses and in many cases attempted to patch things to make it appear to be it was Doing work. Previously I've sent e-mail towards the Dell Executive Office environment right down to workers that have nothing to accomplish with Dell goods. Not just one individual confirmed any indication of caring and even make an effort and hard work to really make it suitable. Anytime I contacted Dell I got a runaround and an I don’t treatment Angle mainly because I had a grievance. I continue to can not believe I am sending an electronic mail from a method that can not try this to the earlier year since the running system had challenges and aged or missing motorists, and aid folks that don't care. Now I don’t must logon to my e mail on-line, I might have it downloaded to my computer and take a look at my e-mails at any time with out logging on.
This has long been occurring for more than four months, now they assert almost everything is outside of guarantee and they can’t aid me. I’m obtaining practically nothing but a operate around. In actual fact any time I try out to acquire a resolution they dangle up on me. So either make this ideal and supply an equivalent or BETTER equipment, or give me my a reimbursement which your Custom Company & Guidance Crew give me each justification concerning why they are able to’t.
Unfortunate to break my 20 yr relationship with Dell, but a warranty that only covers things which don’t crack is an indication of buyer disdain.
Oct 19, 2014 at five:fifty five pm I have had my fill of speaking with Reps who usually do not talk English and therefore are impolite. I acquired an Alienware computer for my son for graduation in June of 2013. This computer was personalized created for comprehensive gaming and flicks. The primary one particular I requested disappeared in Columbus Ohio so dell reported no trouble they might course of action the buy and send out get redirected here One more one particular. The primary purchase took 2 weeks since they had to build it in order that they reported. The substitution was despatched in six days(which always bothered me). Perfectly we recieved the notebook and it's been eighteen months and it really is getting issues. I known as fell for aid and they want revenue to think about the computer. I are already hung up on transferred all around the planet and acquire nowhere. I lastly took it to a neighborhood computer shop who I have applied in past times along with the told me that the video chip around the mother board above heated and in turn blew out the hard disk.